Returns & Exchanges
We want you to love what you ordered! 🩷
Sometimes the fit just isn’t quite right—and that’s okay. Eligible merchandise may be returned for a size exchange or Pink Door store credit. We do not issue refunds to the original form of payment.
🩷 The 21-Day Window
Eligible returns and exchanges must be postmarked within 21 days of the tracking-confirmed delivery date.
Please contact us at xoxo@thepinkdoorboutique.com before sending your item back so we know it’s on its way.
✨ Keep It Cute
To be eligible for a return or exchange, merchandise must be:
- Unworn, unwashed and unaltered
- In new condition
- Returned with original tags attached
- Free of makeup, deodorant, pet hair, smoke, fragrances or other signs of wear
- Shoes must be returned in their original packaging, if applicable
Items that do not meet these requirements are not eligible for return or exchange.
🛍️ Final Sale
The following items are FINAL SALE and cannot be returned or exchanged:
- Intimates and undergarments
- Shapewear
- Swimwear
- Socks and hosiery
- All Jewelry
- Merchandise specifically marked FINAL SALE
- Sale merchandise ending in .99
- Merchandise purchased at a discount of 40% or more
Please review an item's Final Sale status before purchasing.
👚 Need a Different Size?
Contact us as soon as possible at xoxo@thepinkdoorboutique.com so we can check availability.
If your requested size is available, we’ll be happy to set it aside for up to 5 days while your exchange makes its way back to us.
If the size you need is no longer available, we’ll issue Pink Door store credit for the eligible returned merchandise.
Customers are responsible for shipping all returns and exchanges back to The Pink Door Boutique.
Your first exchange ships back to you on us! 🩷 Additional exchanges from the same order will be subject to a $7.00 shipping fee.
📦 Sending It Back
Please include the return/exchange card that came with your order and mail your package to:
Online Returns & Exchanges
5510 N Creswell Ave
Boise, ID 83713
We strongly recommend using a shipping method that includes tracking. The Pink Door Boutique is not responsible for return packages that are lost or damaged in transit before they reach us.
🩷 Pink Door Store Credit
Eligible returns will be issued as Pink Door store credit for the purchase price of the returned merchandise.
Original shipping charges and return shipping costs are not refundable and will not be included in your store credit.
Returns and exchanges are typically processed within 5 business days after they arrive at The Pink Door Boutique.
📬 Ineligible Returns
If we receive merchandise that does not meet our return requirements, we will contact you using the information associated with your order.
The customer will be responsible for shipping costs if they would like an ineligible item returned. Items that remain unclaimed after 14 days from our notification may be donated.
💌 Something Not Right?
We carefully inspect our merchandise before it heads your way, but if something isn't right, please let us know!
If you receive an incorrect, damaged or defective item, contact us at xoxo@thepinkdoorboutique.com within 3 days of delivery.
Please include your order number, the item involved, and photos showing the issue so we can take care of you as quickly as possible.
If we made a mistake and sent the wrong item, or an item is confirmed to be damaged or defective, The Pink Door Boutique will cover the applicable return and replacement shipping costs.
Please do not remove tags or wear or wash an item you believe is damaged or defective before contacting us.
⚡ Order Changes & Cancellations
We work quickly to get orders packed and on their way! Because of this, once an order is placed, we cannot cancel it or add, remove or change items.
If you notice an issue immediately after ordering, contact us as soon as possible and we’ll do our best to help.